When you book with us and we accept, we will have entered into a contract.  We've kept this as simple as possible but there are some things that need to be understood.  Please click the "PDF" link above if you require a copy of these conditions to keep.

1. Legislation: the tenancy is outside the provisions of the New Zealand residential tenancy legislation. This means that we avoid the overheads that this legislation imposes on landlords and tenants.
2. Contract: the contract is however legally enforcable by both parties. We will always endeavour to resolve any issues without coming back to the contract.
3. Tenancy Duration: the tenancy is for a fixed duration , agreed between us at the time of booking and although we are happy to consider and agree extensions to the duration, no extension can be guaranteed. The whole tenancy including any agreed extensions cannot exceed three months.
4. Breakages and Loss Deposit: each property is equipped and maintained to a high level. A breakages deposit is required to cover any damage or loss.  We provide a comprehensive inventory at the start of the tenancy which details the state of the home and its furnishings and equipment.  The tenant should read the inventory within 48 hours of the tenancy start and advise us of any discrepancies.  If none are advised, we will assume that the inventory is accurate and it will become part of the contract between us. Minor loss and damage will be considered at check-out. More significant loss or damage may require that we withold your deposit pending completion and invoicing of any remedial work. 
5. No Smoking Policy:  our homes are no smoking and any costs incurred due to smoking inside or outside the property will be deducted from your deposit.  This may mean that we withold your deposit pending completion and invoicing of any remedial work.
6. No Pets Policy:  Our homes are funished to a high level and for the comfort of our tenants we do not allow pets.  We also require you not to feed any neighbourhood pets who might 'visit'. Any loss or damage caused by breach of this condition may mean that we withold your deposit pending completion and invoicing of any remedial work.
7. Due Care and Attention:  The tenant should not allow to property to be used for any illegal activity nor treat it or its surrounds without due care and attention. Our neighbours are great people and we have an ongoing relationship with them after you have moved on.
8. Use of the Property:  You will have free and unfettered use of the property, its furnishings and chattels for the duration of your tenancy.  This excludes use for any trade or business and any purpose that may be obnoxious to our neighbours.
9. Occupancy: We will agree at booking time what the maximum occupancy for the property will be. This should not be exceeded. We reserve the right to adjust the rate to reflect any higher occupancy.
10. Extension of tenancy: we require three working days (Mon-Fri, excl. public holidays) notice of any request. We will respond within 24 hours and, if we are able to accommodate your request, we will provide a new schedule. The new schedule does not constitue a new tenancy but an agreed extension to the existing one. (see point 3 above). If we are unable to accommodate your request, the original duration stands. 
11. Broadband and Telephone services: we provide these but accept no responsibility for any service failure. We will always endeavour to get issues resolved but there will be issues outside of our control.
12. Legal details: we will provide a schedule of legal details which contains the key details of the tenancy and ask you to sign this. By signing you agree to be bound by the terms above and the tenancy duration on the schedule.
    

The following conditions apply if additional services are included in the contract:

1. Toll Calls:  If you require to be able to make non-local calls (ie national, international or calls to mobile phones), we will provide a weekly invoice of call charges which we will present to you. We require payment for these calls within 5 working days, preferably by bank credit. We will include our bank details on the invoice. The final week's call charges will be deducted from your deposit.
2. Cleaning and Laundry: We will arrange for a contractor or agency to contact you.  Our role will be limited to the introduction only. Any arrangement for these services will be between you and the contractor or agency.
3. Broadband data:  Our homes are broadband equipped with sufficient data for general browsing and email. If you need more data, please ask and we will advise of the cost (if any).
4. Initial Shop:  If you take advantage of our "initial shop" service, note that we will find what we consider the closest NZ goods if we cannot reasonably locate the item you asked for.  As the service is for mainly foodstuffs, we cannot accept returns or offer refunds. If you are delayed on your inbound journey and let us know, we will delay your shop if possible so that your shopping is as fresh as possible. 
5. Any other items:  If you ask us to procure other items (eg Mobile phone SIM cards), We will endeavour to get what you ask for but accept no responsibility for any error or malfunction or mismatch. Please be specific and check your requirements and compatibility before leaving for New Zealand.