How short / long are your lets?

We will let our homes for periods up to 13 weeks / 3 months.  Our minimum let is 3 nights.

What's included?

Everything from teaspoons to a gas BBQ!  All our homes are well furnished, have well equipped, full kitchens - none of those motel mini-appliances - our fridge-freezers are family-sized, our cutlery all matches as does our crockery.  We provide enough towels and linen for the agreed occupancy and a fully equipped laundry.  As we let these as home, we let you live a normal life - we don't knock on the door at 10.00am (just when you're getting over jet-lag!) to change the towels! All the bills are paid including broadband internet and local phone calls. The lawns are mowed and the gardens maintained when required. The windows are cleaned outside regularly. If things go wrong, we get them fixed!

How do I book?

Fill in our online booking form.  We will respond within 24 hours.

How do I pay the deposit?

We ask for a $500 breakages deposit and 50% of the rental payable upon confirmation of the booking.  You can pay by money transfer, we will email you our account details when confirming your booking. Alternatively, you can pay by Visa/MasterCard (sorry, no Amex/Diners). Your booking is guaranteed once payment is received.

How do I pay the balance of the rental cost and when?

The balance of your booking needs to be paid at least 28 days prior to the start of your booking.  If the booking is made within 28 days, we ask for full payment at booking time.

What happens to my deposit if I cancel?

If we can re-let for the period you booked, we will refund your deposit less a $100 dollar administration charge.  If we can re-let for part of the period, we will refund on a pro-rata basis.  If we can’t re-let you will lose your deposit. We will refund all your breakages deposit.  See our cancellation policy for more details Click here.

Can I smoke?

Our homes are presented as a “No Smoking” environment and we kindly ask you to not smoke inside. Any costs for professional cleaning services to eliminate smoking smells will be deducted from your deposit.

What do I do if I break something?

Don’t panic, accidents happen, we simply ask that you let us know so that we can put it right.Small breakages, repairs and minor clean up or paint jobs will not be charged for, anything costing us over $25 to put right will be automatically deducted from your deposit.  We have found this system works well as it saves clients’ time and money.

Do I really need to read the inventory?

Although the house and its contents are checked between clients, we believe it is in your interest to read the inventory. Please let us know if you disagree with anything on the inventory within 24 hours of your arrival.

We have heard New Zealand homes are cold. Are they?

Not ours!  The houses are served with a heatpump, wall heaters, heated towel rails, underfloor heating to tiled areas and air-conditioning for the glorious Canterbury summers.

What happens about cleaning and linen change/laundry?

We offer our properties as your home for your initial period in New Zealand and Christchurch.  We respect your privacy and let you live your life as normally as possible by not turning up to clean/change the bedding etcetera.  Our homes all have a fully equipped laundry with washer, tumble-drier, washtub  and a drying line outside, and we provide all the tools and equipment needed to clean and so on. In fact, it's just like being in your own home.         

If you prefer, we can arrange a laundry/ cleaning service who you would pay direct.